Delightful Purchase From Wooden City Crafts
We understand your concern about the safety and security of your purchased Product. Please be assured that your money / goods are absolutely safe with us, and we will take care to ensure that your trust on us remain strong.
1: Order Cancellation
Wooden City Crafts’s Customer can place a cancellation within 3 Working days of order placement. Wooden City Crafts will reimburse the amount within 10-15 days, to the same account from where the payment was made, or any other mutually agreed documented account. Such amount reimbursed will be subject to deductions made by payment gateway and currency exchange rate, wherever applicable.
After 3 working days Wooden City Crafts will not reimburse the advance payment as your order moved to production. As Wooden City Crafts does not stock product, and prepare items as of customer requirement.
2: Return Policy
We take enough efforts in packaging and hiring safest movers like Safexpress / GATI to avoid any damage to goods in transit.
1. Wooden City Crafts strongly advice you to inspect the goods immediately after taking delivery. In case of any damage, please take images and video of damaged items and share with us at info@woodencitycrafts.com within 24 hours of delivery.
We will require supporting images and video from your side. Products will be replaced or compensated with other selected product. For any minor damage, we will get the product repaired at your location within next 24-48 working hours.
In case we don’t hear from you within 24 hours of goods received, it will be deemed that you have received goods in right condition then Wooden City Crafts will not be responsible for any claims of damages.